No service from Telkom

I felt compelled to voice my frustration and irritation over my last dealing with our wonderful and ONLY telecommunication company in South Africa.

We are running a 100MB Fiber line and started seeing that our line speed dropped to under 1 MB on Monday last week.

We called in to Telkom call center to ask what the problem could be. Their first initial response was. " well sir there is an unexpected high usage in your area!!..". My response were, really? Anyways, they cleared our line and for 15 minutes are line speed was fine.

We repeated this exercise 4 times the next day with no luck. We then agreed on the last call with the Telkom agent that we should log a fault. So we did! Got a reference number and received a call later that day from a woman stating an engineer will be sent out asap.

Great we thought right?! Out of the blue we received a SMS that our problem has been resolved without anybody contacting us?? When we tested our line the problem was NOT restored. We called in again to speak to yet another agent, only to find out that the reason from the start of this long journey was due to the fact that we reached our cap and we were soft-capped. Nowhere did we receive an email or SMS that we where capped nor did any of the otehr agents pick this up.

We then were told that ONLY us can top up or line via the Telkom portal. We logged in followed the top-up process only to find out that the top-up service was broken and not possible to us. we called in again and asked agent to assist with top-up to which again we were told that they cannot assists? The agent offered to log a service desk request to the Internet department to log an internal fault. We were told that this will take another day.

So here we are then,, no way of topping up our data usage with nobody at Telkom being able to assist.

Hands in my hair!