No service from Telkom

I have been having problems since the 3/7/2018 where I have been asking Telkom to add the Directors Id to the mobile account so that we can register it on the online portal but till today I have send emails everyday to follow up the original email has been send with the directors id. ck1 and letterhead of company requesting. but nothing has been done. everytime just a email send back with refrance telling me the samething. when I call ,081180 and 10217 they tell me I need to send it everytime to a new email address. im tried if sending emails no one is responsive. All this hasle just to log in to cancel one device we want to move to prepaid.

Where is the service from telkom I have been sending this emails to the following emails. ********** ********** **********

under REF#_ **********

can we get some assistance from telkom as we are paying our account accourdantly each month. is this the service we should be happy about