NO Service from Telkom

Since 31st May 2018 from 9am I no longer can access my telkomsa.net account; not from the webmail interface or pop3. I have sent countless emails, spoken to the Call centre and have been pushed from pillar to post. Accounts says nothing wrong everything is up to date, one technical person says my account is closed, another technical person says the problem is with the webmail service, another person says I must get a TIN number, another person says they can't find my details I must phone sales. Is Telkom running a Mickey Mouse organisation? I think I give Telkom too much credit; Mickey Mouse would have had it sorted in no time. I honestly do not know where to go or who to speak to have access to my email account. Is there some competent senior person who can assist me ?? I don't want a senior person calling me and then pass me onto their call centre agents. I require the assistance of a technical person who understands their email system.