AL
Anja L

1 reviews | Active since Mar 2017

08 May 2018, 20:36

No service from Telkom

We cancelled our Telkom subscription in February online, on the telephone as well as at our nearest Telkom branch.

Telkom charged us again in March. After we phoned Telkom te hear what is going on, without any help we just decided to pay the March subscription although our line was no longer in use. We had no time for extra administration by going to the branch again.

Telkom charged us again for April and May. We phoned Telkom various times but no one could help us. Now we have to go to the branch again and take off from work again to do so.

0
Replies (2)
Telkom
Telkom's reply22 May 2018, 13:51
Official

Hi

We are sorry to hear this. Thank you for contacting us and bringing this to our attention.

Please post a private reply and provide us with the telephone number related to your query.

Your reference number is

We apologise for any inconvenience caused.

Regards,

Hazel

Telkom Social Media Team

AL
Anja L's update09 Jul 2018, 20:53
Reviewer Update
It is July 2018 and we are still receiving Telkom bills. I just received another bill?