NO SERVICE FROM TELKOM

I have reported our home telephone as out of order on 24/7/2015. Was given refnr 308CRZ***5. After numerous calls and follow-up from my side nothing has happened. It was also escalated to someone in charge. On Saturday 17/10/2015 I was called by Leon and I told him that there is nobody at home and that they must come on Monday as there will be someone there. I received a message on Saturday to schedule for Monday between 7:30 and 12:00. Nobody pitched. Monday afternoon I phoned and was all of a sudden told it was not their area. Well, no luck still. This is unacceptable as this is a service we pay for and for the last 4 months have had NO service!!