NO Service from Telkom

I have joined (kicking and screaming) the growing number of consumers who are at odds with Telkom’s incompetence - see Telkom website. My experience:

In a nutshell, I have been charged for a service which I did not enjoy for the first 10 days.

1. Wi-Fi device delivered on 26/02/2018 (new 24-month contract)

2. I had a LiveChat the same day, as the sim card had NOT been activated, rendering the device useless.

3. Was assured that activation would be done that afternoon. NOTHING!

4. LiveChat again a couple of days later. Call dropped (?) AFTER I stated my problem(!) and I was unable to connect again that day.

5. Sure I tried again, subsequently, but sadly did not record my efforts in my diary ):

6. Account (please see attached) arrived on 08/03/2018 coinciding with activation of sim card.

7. LiveChat with Samantha lodging my account dispute :

a) “our records show that your sim card was activated on 26/02/2018"

b) Samantha promised to escalate my dispute to management immediately;

c) “we do not give reference numbers”

8. ?

Telkom's app does NOT work!