NO SERVICE FROM TELKOM

Good day,<br> I registered a fault (No dial tone/ dead line) on my Telkom landline on 24 August 2015 at 09h15, received my reference number and that was the last I heard anything from Telkom. I tested my line with another phone and still the line was dead and when I took the test phone back to my office it worked perfectly. <br> It has now been more than 8 days and I have not heard a word from Telkom, I have been calling the call centre (10210) with no answer after punching in my details and the Telkom website does not allow you to track progress on registered faults. It only allows you to register a fault and then you are on your own.<br> Is Telkom dead like my line, Telkom please tell me what it means when you say ''we will endeavor to resolve the problem ASAP'' <br> In the normal world ASAP means as soon as possible and it has been over 8 days with no response from you. Can I send flowers to your funeral because your service is appalling and I want answers.