No service from Telkom

I phoned Telkom to report a faulty line about a week ago, they assured me that they will respond within 48 hours , this can be verified as they do tape conversations. The reference number they gave me is ***. I phoned a second time and the person ( Bakkes was his name) said that he will escalate the problem and make a note on the complaint. I also went to Telkoms website and went into the site that asks if you want to escalate the problem,which I did. I am losing money as this is a home business line *** ,registered in my 85 year old fathers name Charles Thomas Rees.<br> Please Help. My email address is willie@hornebuilt [URL Removed] and cellphone number ***.<br> Thank you<br> <br> Willem Horne (acting on behalf of C.T.Rees)