No service from Telkom

I requested for a line transfer on the 1/7/15 via Telkom's website. I received confirmation that an technician will be dispatched on the 10/7/15 and that I should be available the whole day. No technician showed up on the agreed date and no communication was received. After calling the call center and going into a Telkom shop, I still could not get an answer as to what the status is. Eventually a sub contractor showed up on Monday and connected the line. The following morning my line was disconnected and I phoned the call center, they supp**** me with a ref number 18BTK160715. This morning I phoned once again to follow up, just to be told that the phone number that was supp**** to me is not in service and my order is still being processed. So my question is how can a line that was working all of a sudden be taken out of service and no one can tell me what is actually going on. Absolutely pathetic service.