NO SERVICE from Telkom

Our line was cut over the weekend in our factory. I logged a fault on Monday, followed up yesterday and today but every time I phone the tell me that the fault was reported and there is nothing else that they can do I might have to wait up to 7 days???? How am I supposed to run a business and employ people If most of the time either my electricity or my phone is not working. Telkom has not even bothered to contact me and keep me updated they just tell me \wait!!"<br> """