1 reviews | Active since Jun 2016
NO SERVICE FROM TELKOM - 1 MONTH 3 REVIEWS & R4000 LATER
<p>3rd Complaint - Shocking Service - Telkom</p> <p>Signed up for Free me family plan on 2nd of March, the Multi Sims issued were not working, after a few days they were "activated" however they were not sharing the benefits on the primary sim and have instead been incurring their own out of bundle rates, im now faced with an expensive plan with benefits i could not share as well as an expensive bill from the various sim cards, logged a case ( ********** 0) which has been closed without being resolved, nobody from telkom wants to take charge and responsibility and im sent between the store & the call centre speaking to different people each time, please assist in activating the plan as advertised and reversing the billing of unnesesarily incured costs, </p> <p> </p> <p>Innitial Report was on 15 March, Since then all i got was a response to hello peter post that my querry was being attended to but to date nothing, no assistance whatsoever and these extra sim cards are incurring more cost</p> <p> </p> <p>STILL NO ASSISTANCE WHATSOEVER , I HAVE NOW BEEN BILLED OVER 4K & WILL BE TAKING THIS UP WITH THE CONSUMER PROTECTOR & ICASA</p>
Good day Honourable Ngwenya,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***9.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Honourable Ngwenya,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***9.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
