No service from Telkom

I call to have my line activated for adsl. I inquired if I could get a 10mb line as I would of liked to make use of the special Telkom is having regarding the DSTV Explora. I have never come across a company that advertises products that they cant honor. Never the less I will settle for a 4mb line so I proceeded for the activation. Telkom promised to come Friday the 20th to activate the line. Friday come and went without notice that Telkom couldn't make it, after promising me on Friday when I called for an updated, I was promised the technician would still come out Friday afternoon. Bearing in mind that I have planned for someone to be at home. No one came Friday. Today (Monday 23rd) I call Telkom for and updated and was told that the technician came out on Saturday but no one was home. How can a company just send someone out to a house before confirming that that person is indeed home???? Now I am having to wait until Thursday because Telkom cant get their act together. Why must I wait till Thursday? Surely a technician should finish his current task before going to another??? Pathetic service and pathetic to advertise something Telkom cant deliver on!!!