No service from Telkom

I moved to a different house on 13 November 2019. I called Telkom to apply for my Wi-Fi line to be moved to my new address (just 200m away from my old address). According to the agent I spoke to, my application was done and I got a reference number, She said it takes about 14 working days for an agent to come out and re-install the line at my new address. 14 working days passed. 21 working days passed. I called again, asking for progress. Then I heard that there is no progress, apparently my order has been cancelled. So I started from the beginning again - applying for my Wi-Fi line to be relocated. This exact process was repeated 2 more times. End of December I called Telkom's billing department and asked to credit me for November and December, because how can I pay for Wi-Fi that I don't have? I was credited for December, not for November. Beginning of January I phoned once again, asking - once again - for my line's relocation to actually be done. I was told it will be done within the next 7 working days. In the meantime, the debit order for January went off in my account, BUT I don't actually have Wi-Fi to pay for. Now I just spent the past 54 minutes on the phone with Telkom, trying to explain that I should be credited and that I want to end my contract with Telkom. Apparently my request for credit has been logged and the agent on the phone couldn't help me to cancel my contract.