No service from TELKOM!!!

No internet connection and no landline for nearly three weeks! No technical response from TELKOM to repair a damaged underground landline cable in our area. The cable was damaged by diggers installing new underground fibre cables. After numerous cellular calls and fault reporting the only response I get from Telkom is the following message: Dear valued customer thank you for calling Telkom your escalated reference number for fault reported is ref:********* Kind Regard. 😡😡