No service from technical department

<p>I was really satisfied with my package at Telkom, the amount I pay and the services that I get from Telkom. I even recommend Telkom to my friends and business partners. I run a business from my home. </p> <p>But Telkoms good service stops when you experience problems and logged a fault with them. My Telkom line did worked on Monday morning, 3 April but died just before 10 o'çlock. I immediately report the line and also went to the Telkom shop in Vaal Mall to make sure that the fault was logged. Nothing happen and nobody did contact me on Monday. I made a call to 10210 on Tuesday and they told me that there is a technician assigned to the fault. And that is where the service stopped. I recieved the same reply each and every time when I call them. "There is a technician assigned to your problem". That is not what I want to hear after 4 days. I want to know when will THE TECHNICIAN attend to my fault? When will THE TECHNICIAN fix the problem? Where is the technician? That is why I said:- the good service stopped when you have problems that need to be fixed.</p> <p> </p>