No service from staff

Went 9 Nov 2015 to Springs Avenues to submit application documents for the R899 unlimited data contract. Emailed frequently to follow up with progress. Wednesday, got an email app was approved awaiting devices. Saturday went in again. No documentation were submit. Promised to submit monday 16Nov. 17 Nov, no documents submitted. Got reply its decline due to acc in arrears, got documentation to proof its not in arrears. After all my hard effort for staff to do there job, they just told me sorry, not even if you have the proof they will not help me...???????? Really!!!! Got all the documents......do you want bussiness or not? No wonder your loosing bussiness daily