No service from sales

I have ordered a LTE contract online. They where very quick to phone me and setup the contract over the phone. Reminding me that this call is recorded, told me it will take 48hours to deduct R699 from my account and 5-7days for the delivery of the lte router. Well its now 9 days later. No deduction and no router. This is the service you get when signing a new contract, what is the after sales service like ? Where can I get the recording to listen to all the empty promises ? Who can I escalate too ?