No service from pathetic Telkom

We signed up for the Softcap 20GB ADSL late last year and since the month of May tried changing from capped to uncapped. We've spoken to numerous call center consultants, two technicians, a person by the name of Hennie (+27 53 832 ****) and your twitter account and we still don't have uncapped ADSL. <br> <br> But that's not all... Since then we're unable to make phone calls, and this month we received a bill of R1075.96 where Telkom charged me for both capped and uncapped ADSL, followed by an SMS this morning that our line would be suspended if we do not pay the outstanding amount. This, AFTER we've logged a call with Telkom (Support ref 739904 & 480CRK070815) which seems to be closed since I received 2x SMS to rate your non-existent service. <br> <br> This is getting ridiculous!! It's near impossible to get hold of the call center and the twitter account keeps on \apologizing"and \""escalating\"" the issue... but nothing ever happens!! <br> <br> I want this ADSL cancelled as in TODAY"