No Service from my service provider

<p>So I move into my new place 31st March 2016. I have my ADSL line moved from the old house to the new house but unfortunately I have to change the number because it’s a different area. So I am given a number but before even handing my number out to anyone my new landline won’t stop ringing. Everyone is asking me about glass so I discover that I have a number that belonged to a glass business before. My next step is to change my number and I call Telkom to action this. I am charged for it and I happily pay. Problem I have is that it hits a few weeks later and my old number is still active but not my new one. I call Telkom multiple times and get transferred around from department to department the one blaming the other. Eventually after calling several times over these few weeks I speak to someone who says they will log it and get a technician out. On the 30th June 2016 that technician calls me and says he won’t need to be inside my house. He can sort the problem out from the exchange. Obviously I am happy to know it's finally going to be sorted. So the 1st thing I do when I get home I pick up my landline to make a call to my cell to make sure the new number is active. I put the phone to my ear and the line is dead. To make matters worse my ADSL is now also down. I call Telkom immediately to tell them about this and I am told I have to log a new fault for this. So I do that and it is 13 days later calling in every single day being told different stories again, promised I will be updated of the progress and then a technician is assigned then a technician still needs to be assigned. Every month I have to pay for this nonexistent service and I think its pathetic how such a big company has no structure and is full of promises to their clients. If I was not bound by a contract to them I would seek a different service provider. I haven’t spoken to a single person who could actually assist me.</p>