No service from a cat trying to bark with the big dogs

I registered an online fibre line move request about two weeks ago and received a reference of my landline number. They site informed me that Telkom will phone me after 48 hours. I’m still waiting for the call and pay R799 per month with no internet. I also have a year to go on my contract and just want to get the service for what I’m paying for. I just asked for a phone call to discuss fibre availability at my new home and timeframes.