No service from 22.11.2014

On the 22nd of November 2014 the Telkom lines were ****** in our area. As this was the 3d time in a matter of 4 months I decided to cancel my service with Telkom and use Vodacom as a modem for Internet. My wife was doing an online course with UCT and this was very frustrating not to have Internet access. I went into the local Telkom office, Paarl Mall, Paarl where I was given a reference number to show my service as deactivated and that I will be notified in the next seven days to collect my outstanding deposit. This has now carried on for three months and every time I receive an account I am then assured that it will all be finalised by the 15th of the next month when a final invoice is issued. The account I received yesterday was in a credit and my deposit should have been paid out to me. No, wait for it! Once again I was told by the lady at Paarl Mall Telkom branch that she has now finally cancelled my service and that the next invoice due April 15 will show that the account is in a credit and only then will I receive an SMS to inform me that I can collect my deposit. I get the feeling that Telkom keeps you on a string until you just give up in desperation.