No service from 14th October

<p>Our landline and ADSL have been down since 14th October. I reported the fault via the call centre, website, Facebook and Twitter. A technician arrived on 20th October and said that the problem would be escalated as he could not fix it. To date nothing has been done. In the meantime, our cell phone and data costs are increasing. I contacted the call centre again on 25th October and was again told that the problem would be escalated, still no response. This is becoming increasingly frustrating!!!!!!!! Is there someone at Telkom who can please respond to my query and provide an accurate progress update !!!!!!</p>