No service for two weeks. No follow up on fault log

I have no line or adsl service now for two weeks. I have called the call center about ten times and each time they provide me with a turnaround time they don’t deliver on the service. Nobody seems to follow up with the technicians. It is a complete diseaster. The call centre is useless they say there is nothing they can do. Zero transparency and accountability on telkom a part.

How can they not follow up with a fault that was logged two weeks ago. And all this time I am getting billed but cannot use the service at all.

Shocking levels of service