No service for two weeks

I have tried for two weeks to unlock mobile phone lines without success. The only response one gets form their call centre is "I can see the account is paid and money reflected", I will escalate the unlocking. Days go by without any unlocking. Every day I call and get the same response. It is physically impossible to actually speak to someone who can unlock a line either by phone or in store. Its an impossibly poor company to do business with and I am definitely cancelling my contracts with them.