No Service for TWO months

We app**** to have our line moved a month before we moved. We got an installation date 5 weeks after the actual move, which is two months after we requested the service. <br> <br> Today the technician arrived and told us that a pole needs to be planted and this could take another month to do!!!<br> <br> I have been trying for almost an hour to speak to someone at the call centre, but no luck. Have been transferred to three departments and nobody can (or want to) help. Trying to go on line to log the problem is also impossible.