1 reviews | Active since Jul 2014
No service for three weeks..
My internet has been offline since the 5th of April.<br> After calling the Customer Care line and spending ridiculous amounts of airtime on hold, as well as the Online Chat service which keeps bombing out. (Finally went to a Telkom store and chatted with someone online there ***) still no reply or service rendered. <br> Why should I pay for a service that is not available for me to use?<br> Technicians are decent when they are actually dispatched to do their job.
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Regards
Telkom Social Media Team
Best regards,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us, please contact us via Email: ***.
Your reference number is: SM224557
Regards
Telkom Social Media Team
Best regards,
My ADSL has been off for over a month now.
Telkom technicians have been and gone, but all for naught.
In the first days, hopefulness was my Minerva. My fickle Muse. The hours spent calling customer service, a waste of Time and Money, merely a delay of the inevitable disappointment that seems to be the Clarion call of all Telkom employees: " We are sorry for the inconvenience"
The realization I have come to, however, is that what I am actually perpetuating in my innocence is a cycle of ingratiating communications that lead nowhere and uninterested employees that seem to know exactly how not to do their work.
My plea goes out to those who read this. It is worded thus:
Fix this simple problem
Please contact me for further details.
My ADSL has been off for over a month now.
Telkom technicians have been and gone, but all for naught.
In the first days, hopefulness was my Minerva. My fickle Muse. The hours spent calling customer service, a waste of Time and Money, merely a delay of the inevitable disappointment that seems to be the Clarion call of all Telkom employees: " We are sorry for the inconvenience"
The realization I have come to, however, is that what I am actually perpetuating in my innocence is a cycle of ingratiating communications that lead nowhere and uninterested employees that seem to know exactly how not to do their work.
My plea goes out to those who read this. It is worded thus:
Fix this simple problem
Please contact me for further details.