No Service for the past two months

My phone line has been down for the months of November and December. It was then resorted between the 10 December to 20 December. Once again the the phone line are down for the past two weeks and have not received any feedback to the problem. This seems to be a consistence issue. After every 2 months the phone lines are down for a minimum of 3 weeks. <br> <br> Furthermore I am currently on the 2Mbps line however after conducting the line speed test it was noted that my line speed is only 0.3 Mbps. This has been a problem for the last three years however I have not received any help. I feel this is day light ******* as we are being charged incorrectly and Telkom has been charging me for the full line speed however my line speed is less than 10% of what was promised.<br>