No service for router that has been booked in for a month now

<p>I book my router in on the 30th May as it was not working anymore</p> <p>I was told that it will take 14 working days</p> <p>I waited the 14 working days and nothing. i was not updated and when I called the helpdesk they told me to go to the telkom store, when I go there they dont have any information because the technician is not there and he is the only one who knows whats going on</p> <p>ive been there 3 times on 3 different days but still nothing and no update and no one can tell me anything because there is only one person responsible</p> <p>This is the the glen store</p> <p>Im frustrated because its now 4 weeks that my router has been booked in and i have to pay for a product that Im not using and that is not working</p> <p>I just want my router back fixed or a new one if they cant fix it. how hard is that</p> <p>My phone number is ********** 272 and my Ref is TRL020926</p>