sN
stella N
1 reviews | Active since Mar 2015
06 Aug 2015, 13:01
No service for reported fault line and no stock
I have reported a fault line on 26 of July 2015 and escalated the matter several times to this day the line is not working, we have lost so much business, how on earth you wait for a technician for two and half weeks? and during the frustration and confusion of the whole process of calling Telkom every single day, they doesn't even care i cant express how irritating Telkom is. We went to hatfield and Menlyn to apply for new package and upgrade on cellphone we were told several times that there is no stock,,,,really!!really! Telkom what is wrong with your company are you bankrupt or what???<br> <br> Frustrated and angry client<br>
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Replies (1)Telkom's replyOfficial
06 Aug 2015, 13:19Hello stellamakola,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team for further assistance.
Your reference number is SM132203.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team for further assistance.
Your reference number is SM132203.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Telkom's reply06 Aug 2015, 13:19
Official
Hello stellamakola,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team for further assistance.
Your reference number is SM132203.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team for further assistance.
Your reference number is SM132203.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
