No service for Query reported on 28th July

On 28th July I reported my Adsl and Telephone line was not working at my home and reported it to Telkom with ref. no 459CRK280715 . For three weeks i waited patiently without the use of my phone which was cut and adsl. After many calls and about 6 visits to a Telkom Branch in the Glen and many escalation, nothing has changed.Finally Telkom connected my phone line after many calls and begging. Now my adsl line which nobody seems to know what is wrong and everybody blames everybody!!!! After more calls to Telkom yesterday they told me that the technician will come to repair my line at home, not sure when or if he will ever come. This technician was supposed to have fixed the problem by the 3rd August. I run my Business from home and can not afford to be out of service I payed for with no Internet connectivity. I even escalate the problem 4x times already and not a word!!<br> I am a my wits end! Not sure if this will help but worth a try as nothing else seems to work.