No service for over a year - but I pay every month

I am struggling in the Telkom system to get the service I am paying for.

Over a year ago I started a contract- family sharing which required me to import my daughters number from MTN. From day 1 she could make calls be never receive calls or sms.

After more than 25 visits to branches and more calls to “help” lines nothing has changed

My single daughter lives away from home and her phone is part of her security, be able to call for help and set her life in a city - this has been highly disruptive and costly for us to try and fix this problem.

Telkom please help!