NO Service for over a month and still waiting ....

(1) I first tried to log a fault near the beginning of July on the internet. I received a reference but when I queried on 23 July I found out that the old reference from May had not been cleared on the system (2) Telkom records will only reflect the case as starting on 23 July (3) I have called on various occasions and tried escalating (4) I called again today and was advised that there is a line fault which was found on the 19th ... this is more than a month from when the problem first started ??? .... (5) I am told that it will take 3 weeks or longer to sort out ... this is leaving me with no telephone or internet for How Long ? (6) In the mean time I must use other forms of telephony & Internet which costs me more than what I am paying Telkom for a service that I do not have. ....please help