No service for over a month

My telkom line has been out of service for over a month. Telkom said that the cables were ******. I reported the faulty service to Telkom the next day. After calling them everyday for 2 weeks an agent finally told me that the cables would not be replaced and that I should get in contact with the sales team to decide the way forward. On the 12th of October I called the sales team and was told that the device would be delivered to me and that it takes 24-48 hours for the SIM to be activated. I received the device on the 15th of October and called Telkom immediately to let them know that I have received the router and I gave them the number on the SIM card in order for them to activate SIM card. The agent gave me a reference number *** and said that I would receive a call or an sms to let me know when the SIM card is activated. It is already over a week and I call telkom at least 4 times everyday only to be told that they are working on it!