No service for over a month

I haven't had service for 31 days and counting. My Telkom line went dead on 27 June 2015 and to date (27 July 2015) I still don't have service. I have complained constantly, via their website and also to the fault reporting centre. Up until today I haven't had a single response from Telkom as to when service will be restored. Each time I call them they escalate the problem but nothing is ever done. This is not the first time though. I also didn't have service from 30 March to 22 April 2015, a total of 24 days. Telkom just doesn't care one bit about it's customers simply because they are the only providers of fixed line services in the country. In which other civilized society would this kind of indifference be tolerated. I have just given up on them. Their attitude is simply shameful and disgusting!