No Service for over a Month

My telkom line has been faulty since the 15th January 2015, it went down completely on the 8th February when the cables were ******. We still do not have any service to our line. Other people around me in the area have all regained their service, yet we still sitting with the usual no line from Telkom. This is getting beyond a joke and is completely unacceptable. I want my ADSL line repaired and back up and running. I refuse to pay for lack of service!!!!