No Service For Over A Month

My telephone has not been working for over a month. We have logged faults numerous times but each time a technician arrived, problem was not resolved.<br> <br> We have paid our monthly subscription but have not received our monthly service in return. My husband and I are an elderly retired couple and have been greatly inconvenience by this lack of service and response. We have been forced to use our mobile phones at great expense and have lost potential customers and hence income who place baking orders telephonically as we are not computer literate.<br> <br> The call centre service of Telkom is ridiculously inefficient. On one call, I waited for over 35 minutes on hold just to speak to a consultant. I have made over 9 calls with this similar waiting period time to try and repair the same problem.<br> <br> If this problem is not resolved, I will be forced, not out of choice but necessity, to go to another service provider.<br> <br> Please help us in resolving this matter.<br> <br> Thank You