no service for over 2 months and asked to pay.

Over a month ago, after several calls to Telkom, I had to migrate from ADSl to LTE. I have been in constant contact with "ALL" Telkom staff, trying to find out when I will be receiving my LTE package. Its been a total nightmare. I have a list of reference numbers, as each time is a different problem. Some of the staff are totally ***********. But then again BEE at its best. The excuses are out of this world. Telkom has the audacity to demand payment, for NOT delivering a service, and my account as a positive balance. Is there competent person working at Telkom, who is prepared to stand up and sort out the disgusting services and complacency issues?