No service for new install

On the 27/11/2018 I app**** for a new line installation from Telkom using their online service. Shortly afterwards I was called by a rep who took all my details for the new contract etc.

Order Number: ********** 41A

Afterwards I was informed that before service can commence a technician needs to come to my property and check that the infrastructure is in place and it will happen in the next 14 days.

This sadly is the last thing I have heard from Telkom even with me having sent multiple emails requesting an update.

Case Number: ********** 9

This is getting absurd, I desperately need internet to be able to conduct my work and have been spending hundreds of rands on mobile data while I wait for Telkom to move its sluggish ass, how hard can it be to send down a technician, or even just give me a damn update.