No service for new contract

We wanted to apply for new contract, standing in a line for 40min just to be handed a heap of pages to take home to fill in and to be told there's no one to process new contracts and they don't have phones. In that almost an hour I saw 3 new customers leave. On the way out a man went off because he app**** for new contract 3 weeks ago and still haven't heard anything. Its such a shame cause I'm a pre-paid customer and love my 8ta.