No service for nearly 3 months

I have been a Telkom customer for over 3 years. I moved house 3 months ago and put in for a line transfer the week I moved. I have been in to the Telkom branch in Ballito and Gateway but no one seems to be able to help me. I have received numerous messages about my bills being outstanding but I am not paying for a service I have not received. I have also made a number of attempts to call your call center and all I get is 'we can't find your address' but there is a line here that was previously active. Please can someone who actually knows what they are doing give me a call and help me. I REFUSE to pay for something I am not benefiting from.