KN
Karen N
1 reviews | Active since Aug 2015
13 Aug 2015, 09:32
NO SERVICE FOR MORE THAN A WEEK
We reported a fault on our main telephone line and ADSL line to Telkom more than a week ago. This is a business line and we are still sitting without any internet or phone lines. This is seriously affecting our business.<br> <br> The status of the fault is that they have not even allocated the task to a technician yet. It is becoming beyond ridiculous. We phone them every day for a status update, and every time they respond by saying that the fault is in the que.<br> Reference number is: 447CTK050815 <br> Escalation number: 723281
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Replies (1)Telkom's replyOfficial
13 Aug 2015, 11:33Hello KvN001,
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM134143
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM134143
Regards
Luleka
Telkom Social Media Team
Telkom's reply13 Aug 2015, 11:33
Official
Hello KvN001,
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM134143
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM134143
Regards
Luleka
Telkom Social Media Team
