No Service for more than a Week

At least once a month my telephone line dies, and it is usually fixed the next day without me having to log a call. <br> <br> However on Monday 27 July my Telephone line died. I logged a call, but nothing has been done about it. At this stage the call centre is giving me the run around saying the fault must still be allocated. I is now more than 7 days later and the fault has still not been allocated. After a week of the call centre telling me to be patient this is the worse customer service I have received.<br> <br> Its not just my line that is dead, but all of my neighbours lines too. So its time to prioritize this fault and fix it.<br> I have also asked the help desk to make a note to credit my account for the duration that my line is out of service. <br> <br>