No service for more than a month no response

If had no adsl internet services for more than a month. I have phoned numerous times and logged querries on their \wonderful\" online portal. No technician has ever contacted me in this regard. Every time I phone they say it will be escalated but nothing ever happens. When I asked if I will be refunded for the month without service they just laughed. Im fed up with this service provider no wonder everyone is looking at alternative options."