1 reviews | Active since Apr 2015
No service for more than a month and still expects to be paid.
<p>I have had no internet connection for more than a month. I have been dealing with agent after agent. Each one telling me this matter will be escalated. After all of this nothing happened and I decided to dispute the payment for the month. The agent told me that I will have to pay until the fault has been resolved then I can dispute. Also if I want to cancel my contract I still need to pay and then dispute. If it is so difficult just to get Telkom to do what they get paid to do, how difficult will it be to get my money back? You don't pay for something you will never get. I have tried everything from my side to get this fault resolved. I followed possible paths to get this resolved without putting Telkom in a bad light, but they don’t care. </p>
What email correspondence? I have not heard a thing from Telkom regarding this fault since the fault was open(I did receive my invoice since you only care about that). The problem is that this is the only thing you say. "The technicians are currently attending to the query." they have been attending to this query for 3 weeks now.
I had a problem with the fact that you expect to take my money for something you can't give me any more and take no blame for the time that this problem is taking to be resolved.
What email correspondence? I have not heard a thing from Telkom regarding this fault since the fault was open(I did receive my invoice since you only care about that). The problem is that this is the only thing you say. "The technicians are currently attending to the query." they have been attending to this query for 3 weeks now.
I had a problem with the fact that you expect to take my money for something you can't give me any more and take no blame for the time that this problem is taking to be resolved.