RA
Rui A

1 reviews | Active since May 2015

16 May 2015, 12:03

No Service for more than 6 weeks

Good Day <br> <br> I am not the type of person that likes to complain, but unfortunately I have no option by to vent-out the frustration that I have with this organisation called Telkom.. I trust that I will get some response from someone within this organisation that has a heart and understanding of what client service is about, because up to date I haven't found someone that wants to assist me..<br> <br> I have not had any connectivity service since March 2015 - the following service requests have been reported:-<br> <br> 1. 516CTK220315<br> 2. 143CTK300315<br> 3. 667CTK100415<br> 4. 153CTK230415<br> 5. 66CTK240415<br> 6.5CTK160515<br> <br> In summary if been taken from pillar-to-post (reassignment of service request to different staff )with no resolution - Telkom staff close the service requests without informing me- Technical Staff go out to site (my home) leave cables untidy, without resolving the problem, I contact the call center the next morning for an update to my shock they inform me that the technical resource is off for the day and they will need to reallocate the fault to another resource - over and above this Telkom has the audacity to continuously SMS on \How I would rate Telkom Technical Division"to some!!!!! """

0
Replies (1)
Telkom
Telkom's reply16 May 2015, 12:48
Official
Hello ral****a,

We sincerely apologise for the inconvenience and frustration experienced.

Kindly note that this matter has been escalated to our technical department and feedback will follow.

Regards,
Hilary Pea****
Telkom Social Media Team