No service for more than 1 month

We had a problem in our area more than a month ago, received an sms to say if you are still experiencing problems to log a call for it, which i did. (Ref 596CTZ170316) I have been phoning every week, they said they would send someone out in the first week, i took leave from work to be there but no one pitched. I have spent every Saturday at home because they say they will send someone out on a Saturday as i am at work in the week..... but still to date no one has arrived. I am now furious and do not see why i should be billed for a service that i am not receiving. Today when I called, i am told that the Technician has closed the call but the fault is not yet repaired.