No service for land line that is faulty for over a week

<p>Our telephone pole was struck by lightning Thursday 10 November 2016. I phoned telkom customer service that same night around 7 pm to report the fault Ref no 885CTK101116. By Monday 14 November it was still not working , so I phoned again and was told that the fault was still not handed over to a technisian and that they would esculate the fault ref no 912439. By Wednesday 16 November it was still not resolved so I phoned again .. I was then told that there is not a technisian avalable and that I will just have to wait. In the meantime I am paying for a service I am not receiving. Can anyone tell me what I am suppose to do? Telkom gives no customer service and we have no were else to go.</p>