No Service for FIVE weeks?

My Telkom fixed line has been down for the last 5 weeks! Completely dead!<br> <br> I have -during this time, not had a SINGLE contact from Telkom to explain the situation.<br> <br> So today, I hear for the first time (from my service provider), that \Telkom have stated that due to Multiple theft in the area they are not going to replace the cable but are going to move your service over to WCDMA (wideband code division multiple access)."<br> <br> Telkom - there is clearly a gap in your communication chain to your customers! Why is it that I hear about this after FIVE WEEKS of down time? Not once did you notify me"