1 reviews | Active since Jan 2015
NO Service for Corporate Clients
We requested a ADSL line on our business account scheduled for 22 June.still waiting! First they loaded the address incorrectly. I phoned and told them to inform the technician of the sms showing the wrong details. they made a note for him to see. The second time he also went to the wrong address. third times the charm or so we thought. He arrived at the right place on the 7th and did NOTHING. Said he couldn't because of the telkom box and that he shall return on the 9th and 10th- Didn't pitch. I had to call on the 10th again. Made another booking for the 15th. They sent a message to move it to the 16th because of back log. The girl had to go away for business and we wanted to move it to the following week they said only in Aug. The supervisor made a plan to get someone for 20 July.I called early that day to confirm and they said yes definitely. Next day I had to call to tell them he didn't arrive. They said my ticket was closed because the technician couldn't find the place. The call centre sent an email to 2 supervisors Michelle Natu and Petro Oosthuizen. I'm still waiting for their call. Spoke to Nathan another supervisor the next day also waiting for his call on 23 July.
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This response serves as confirmation that your query has been received. We will investigate and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
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Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will investigate and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM128727
Regards
Luleka
Telkom Social Media Team
