NO SERVICE FOR ALMOST A WEEK

I have been calling and smsing Telkom since last week Thursday (16/07/2015) to fix my business telephone lines with no success. They keep informing me that they have backlog in the area. I still do not understand how can a business as big as Telkom can have a backlog for over 3 days to fix customer issues. Today, is the 7th day since my lines have not been working. This service is really unacceptable and I am unable to operate my business without the telephone lines. If Telkom is understaffed, they need to hire and train more people. Our economy is suffering because of issues like this. My business is taking a knock. I have received a lot of complains as well because my customers cannot get hold of my business. Telkom reference number: 711782. First reference number received last week Thursday: 227CRZ160715